Well here is the answer to both questions:
Q: I’ve downloaded the files and now I can’t find them on my computer. Can you help me?
A: I have no idea where you saved these files as each computer is set up different and you create your own folders to organize your system. What I suggest is to create a folder named FileKutz Designs before you download your purchases. That way once you save them to your computer, you’ll be able to easily find your zip files. And remember to open that folder when you are saving the zip folder after a download.
Q: I’ve downloaded the files but I can’t open the access the files.
A: You need to extract the contents from the zip file before you can work with the files. Think of the zip file as a suitcase, and you need to unpack the cut files. Simply RIGHT click on the zip file and choose “extract all” and then follow the prompts. This will place the graphics inside a folder on your computer so you can open them in your cut program. Remember to put them in a folder you created for FileKutz designs , they will be easier to find that way.